Jain Online BCA — Grievance Redressal

What can be raised

You may raise a grievance about any aspect of the Jain Online BCA, including:

• Admissions process, eligibility decisions or fee disputes
• Online classes, faculty, LMS or recorded session access
• Examinations, assessments or transcripts
• Refunds (see also Refund Policy)
• Harassment, discrimination or any concern about safety and dignity

Three-tier escalation

1. Tier 1 — Student Support: raise a ticket via support.onlinejain.com or call +91 8748900900. Acknowledgement within 2 working days; resolution target 7 working days.
2. Tier 2 — Programme Coordinator: if not resolved at Tier 1, escalate by email to the Jain Online BCA Programme Coordinator at enrol@onlinejain.com with subject prefix "GRIEVANCE — [Tier 2]". Resolution target 15 working days.
3. Tier 3 — Grievance Redressal Committee: unresolved cases are escalated to the University's Student Grievance Redressal Committee (SGRC), which reviews and rules within 30 working days. The SGRC includes academic and administrative representatives as required by UGC regulations.

Ombudsperson

If you remain dissatisfied with the SGRC outcome, you may refer the matter to the University's Ombudsperson appointed under the UGC (Redressal of Grievances of Students) Regulations. Contact details for the Ombudsperson are available on the official Jain (Deemed-to-be) University website.

External recourse

You retain the right to approach the UGC Student Grievance Redressal portal at ugc.gov.in if internal redressal does not resolve your concern within the timelines above.

Contact

Email: enrol@onlinejain.com
Phone: +91 7676543210
Address: Jain (Deemed-to-be) University, 44/4, District Fund Road, Jayanagara 9th Block, Bengaluru 560069